📍 Haldwani, Uttarakhand | Work from Office | Monday – Saturday (6 Days/Week)
Role Overview
We are looking for a confident and professional Customer Care Executive (Tele-Caller) to manage customer calls and ensure smooth communication between customers and the support team.
This is a communication-focused role where you will listen to customer concerns carefully, collect accurate information, and forward complaints/issues to the concerned department. No problem-solving or sales target involved.
Candidates should have strong communication skills, a polite attitude, and basic computer knowledge.
Job Responsibilities
✔ Handle outgoing customer calls
✔ Listen carefully to customers and collect the correct information
✔ Communicate politely and professionally
✔ Note customer complaints/issues and forward tickets only (No solving required)
✔ Update call details in the system
✔ Maintain proper customer communication records
✔ Ensure a positive and professional customer experience on every call
Requirements
- Good communication skills
• Clear voice and confidence
• Customer handling skills
• Basic computer knowledge
• Ability to listen patiently and understand customer concerns
• Professional and positive attitude
• Ability to work in a fast-paced environment
Experience
- Freshers can apply
• Prior telecalling/customer support experience is a plus
What We’re Looking For
- Someone with good spoken communication skills
• A confident and polite caller
• Candidate who can handle customers professionally
• A responsible person who can manage calls without supervision
• Basic understanding of computer systems and call update
How to Apply
Interested candidates can share their resume/contact details for immediate interview scheduling.
📢 Immediate Joining Available
✨ Freshers Welcome
Compensation
• Salary will be discussed during the interview process based on communication skills and experience.
Role in One Line
• Handle customer calls professionally, record issues accurately, and ensure smooth communication support.
